Care ExpansionINTELLIGENCE
Research edition · 28 Sept 2026Research desk
4selected projects
Pre-openingStart here

Francis Court

Care UK · Copthorne, West Sussex

ProgrammeWinter 2026Source checked28 Sept 2026Contract availabilityTo be qualified
RECOMMENDED FIRST MOVE

Use Care UK’s business route to ask who holds the alarm cause-and-effect records and post-handover service contract.

Why this belongs in your brief

Copthorne falls within Sussex coverage; reopening is a concrete handover point for alarm service responsibility.

TARGET SCOPE

Future alarm service and related interface testing within an agreed scope, not alteration of the commissioned design.

RELEVANT CAPABILITY

Performance’s attention to alarm-controlled functions makes the service conversation more precise than a panel-only introduction.

Timing and buying window

Winter-2026 reopening and open show suite suggest a late stage; establish the incumbent and warranty first.

Questions that determine whether to pursue

Tick once established; record the answer in working notes below.

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Independent research · 3 original sources
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Performance Fire Protection Ltd

Care Expansion Intelligence | Sepahi Group | Research edition 28 Sept 2026

Francis Court · Copthorne

Care UK | Pre-opening | Winter 2026

Target scope

Future alarm service and related interface testing within an agreed scope, not alteration of the commissioned design.

Copthorne falls within Sussex coverage; reopening is a concrete handover point for alarm service responsibility.

First move

Use Care UK’s business route to ask who holds the alarm cause-and-effect records and post-handover service contract.

Qualification questions

  • Which panel and device platform is installed?
  • Which door-release, notification or suppression interfaces are included in the service scope?
  • Who holds and approves the cause-and-effect records?
  • When can the operator review servicing outside warranty cover?

Published routes

Care UK | Business enquiries; request estates and maintenance procurement | 0330 165 1330 | https://www.careuk.com/company/contact/professional

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Care UK

Approach draft

Subject: Francis Court: alarm servicing and interface records

Hello,

Performance Fire Protection supports alarm systems across Sussex and Kent. Who is responsible for Francis Court’s alarm servicing and the associated interface records after handover?

We would first want to establish the panel platform, any connected door or other functions, and the original contractor’s warranty obligations. If Care UK has a future service-review point, we would be pleased to introduce our team against that agreed scope.

Kind regards,
Performance Fire Protection Ltd
info@performance-fire.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Completed handover and a defined service-review invitation.

Sources: Francis Court current home page | Copthorne care-home construction commences | Care UK professional and business enquiries

Checked 28 Sept 2026. Contract availability unconfirmed.

Catherine Grove · Deal

Boutique Care Homes | Construction | Late 2027

Target scope

Fire-alarm installation/service qualification with cause-and-effect ownership explicit.

Deal is in Kent coverage and Apex is a named route to the alarm package.

First move

Ask Apex’s project commercial route for the alarm/M&E buyer and the person approving system interfaces. Published routing inbox: steph.harris@apexcontractors.co.uk. This contact routes the enquiry; package award authority is not confirmed.

Qualification questions

  • Which alarm platform is specified?
  • Who designs and approves cause and effect?
  • Are door-release or other interfaces included in the alarm package?
  • Who will commission interfaces and transfer records to the operator?

Published routes

Apex Contractors Limited | Steph Harris | New business and social value contact | steph.harris@apexcontractors.co.uk | https://www.linkedin.com/posts/apex-contractors-limited_newrole-growth-womeninconstruction-activity-7274444632535535616-dm57

Boutique Care Homes | Tom Duck | Development Director | mail@boutiquecarehomes.co.uk | 01708 380940 | https://www.boutiquecarehomes.co.uk/care-homes/kent/catherine-grove/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Apex Contractors Limited | Steph Harris | steph.harris@apexcontractors.co.uk

Approach draft

Subject: Catherine Grove: alarm package and interface responsibility

Hello,

Performance Fire Protection provides alarm installation and maintenance in Kent. Could you direct us to Catherine Grove’s alarm/M&E package buyer?

We would like to establish the selected platform, who owns the cause-and-effect design and which connected-system interfaces fall within the package. If installation or a later service stage remains to be considered, we can submit information against the defined requirements.

Kind regards,
Performance Fire Protection Ltd
info@performance-fire.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Released specification and a remaining specialist procurement stage.

Sources: Catherine Grove groundbreaking | Catherine Grove home page | Apex Contractors Limited — published contact route

Checked 28 Sept 2026. Contract availability unconfirmed.

Malling Grange · West Malling

Avante Care & Support | Pre-opening | Autumn 2026

Target scope

Alarm maintenance after handover, with operational testing and interface responsibilities agreed around resident move-in.

West Malling is within Kent coverage and the resident transfer places value on clear fault and service responsibility.

First move

Ask Avante’s property team for the fire-alarm service buyer and commissioning-record owner.

Qualification questions

  • Which fire-alarm platform is fitted, separate from nurse call/acoustic monitoring?
  • Who owns connected door-release and other interface checks?
  • What testing access is permitted around the resident move?
  • When is the incumbent service arrangement reviewed?

Published routes

Avante Care & Support | Chris Francis | Director of Property and Development | enquiries@avantecare.org.uk | 01795 597400 | https://avantecare.org.uk/about-us/executive-management-team/

Avante Care & Support | Joanna Hartnup | Home Manager | enquiries@avantecare.org.uk | 01795 597400 | https://avantecare.org.uk/our-care-homes/malling-grange-west-malling/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Avante Care & Support | Chris Francis | enquiries@avantecare.org.uk

Approach draft

Subject: Malling Grange: fire-alarm service responsibility

Hello,

Performance Fire Protection maintains fire alarms in Kent. As Malling Grange prepares for the move from Pilgrims View, who coordinates the fire-alarm service contract and connected-system records?

We would like to understand the installed panel, the commissioning contractor’s cover and any future review date. We would keep this separate from nurse-call and monitoring arrangements and agree operational access before proposing a visit.

Kind regards,
Performance Fire Protection Ltd
info@performance-fire.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Confirmed opening and an estates-approved service discussion.

Sources: Malling Grange home and current project updates | Avante executive management team

Checked 28 Sept 2026. Contract availability unconfirmed.

Cliffton Croft · Ramsgate

Crystal Care Collection | Pre-opening | Early 2027

Target scope

Future alarm/emergency-lighting service enquiry, with any alarm-to-door interfaces documented separately.

Ramsgate falls within Kent coverage; the advertised opening supports a handover enquiry but reveals no unplaced package.

First move

Ask Crystal’s estates/development team for the building fire-system maintenance owner.

Qualification questions

  • Who is appointed to maintain the fire alarm and emergency lighting?
  • Are connected door-release functions part of that agreement?
  • What documentation and engineer access transfer at handover?

Published routes

Crystal Care Collection | Group team: ask for development or estates procurement | hello@crystalcarecollection.co.uk | 0330 401 0014 | https://crystalcarecollection.co.uk/care-homes/cliffton-croft/

Crystal Care Collection | Published home enquiry team | hello@crystalcarecollection.co.uk | 01843 423302 | https://crystalcarecollection.co.uk/care-homes/cliffton-croft/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Crystal Care Collection | hello@crystalcarecollection.co.uk

Approach draft

Subject: Cliffton Croft: building fire-system maintenance contact

Hello,

Performance Fire Protection provides alarm and related fire-system services across Kent. Who is coordinating Cliffton Croft’s alarm and emergency-lighting maintenance after handover?

We would first like to establish the installed equipment, any connected door functions and the service cover already included by the contractors. If Crystal reviews those arrangements separately at a later date, we would welcome the correct contact and timing.

Kind regards,
Performance Fire Protection Ltd
info@performance-fire.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Handover completion and confirmed review of a defined building-system service.

Sources: Cliffton Croft | Crystal Care Collection current home directory

Checked 28 Sept 2026. Contract availability unconfirmed.

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