Care ExpansionINTELLIGENCE
Research edition · 28 Sept 2026Research desk
4selected projects
ConstructionStart here

Catherine Grove

Boutique Care Homes · Deal, Kent

ProgrammeLate 2027Source checked28 Sept 2026Contract availabilityTo be qualified
RECOMMENDED FIRST MOVE

Start with Apex’s published business-routing contact, steph.harris@apexcontractors.co.uk, requesting the Catherine Grove M&E buyer and nurse-call specification owner. Boutique’s development team is the fallback for operator requirements. Neither routing contact is assumed to hold package award authority.

Why this belongs in your brief

Deal is inside Metroline’s Kent patch; the published 83-bedroom home and seven bungalows make call-system boundaries worth checking.

TARGET SCOPE

Nurse-call design or installation only if the package remains unappointed; clarify whether bungalow calls are included.

RELEVANT CAPABILITY

Radio-system experience provides a relevant option where separate buildings or later additions are in scope; actual radio coverage needs survey.

Timing and buying window

Late-2027 target leaves a specification enquiry worth making, but the construction announcement does not reveal procurement status.

Questions that determine whether to pursue

Tick once established; record the answer in working notes below.

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Independent research · 3 original sources
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Metroline Security Ltd

Care Expansion Intelligence | Sepahi Group | Research edition 28 Sept 2026

Catherine Grove · Deal

Boutique Care Homes | Construction | Late 2027

Target scope

Nurse-call design or installation only if the package remains unappointed; clarify whether bungalow calls are included.

Deal is inside Metroline’s Kent patch; the published 83-bedroom home and seven bungalows make call-system boundaries worth checking.

First move

Start with Apex’s published business-routing contact, steph.harris@apexcontractors.co.uk, requesting the Catherine Grove M&E buyer and nurse-call specification owner. Boutique’s development team is the fallback for operator requirements. Neither routing contact is assumed to hold package award authority.

Qualification questions

  • Are the seven bungalows on the same nurse-call network or a separate service?
  • Has the operator selected a manufacturer and wired or wireless architecture?
  • Who owns installation and commissioning procurement, and when was or will it be placed?

Published routes

Apex Contractors Limited | Steph Harris | New business and social value contact | steph.harris@apexcontractors.co.uk | https://www.linkedin.com/posts/apex-contractors-limited_newrole-growth-womeninconstruction-activity-7274444632535535616-dm57

Boutique Care Homes | Tom Duck | Development Director | mail@boutiquecarehomes.co.uk | 01708 380940 | https://www.boutiquecarehomes.co.uk/care-homes/kent/catherine-grove/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Apex Contractors Limited | Steph Harris | steph.harris@apexcontractors.co.uk

Approach draft

Subject: Catherine Grove: nurse-call package responsibility

Hello,

Metroline Security designs and supports wireless nurse-call systems across Kent. Boutique’s Catherine Grove announcement mentions both the care home and seven retirement bungalows.

Could you point us to the person coordinating the nurse-call specification and installation package with Apex? It would help to understand whether the bungalows are included, whether a platform has been selected and whether there is any remaining procurement stage. We can then decide whether a short technical introduction is useful.

Kind regards,
Metroline Security Ltd
sales@metrolinesecurity.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: A named package buyer, released specification or confirmed tender date.

Sources: Catherine Grove groundbreaking | Catherine Grove home page | Apex Contractors Limited — published contact route

Checked 28 Sept 2026. Contract availability unconfirmed.

Malling Grange · West Malling

Avante Care & Support | Pre-opening | Autumn 2026

Target scope

Post-handover nurse-call service assessment, subject to installed-system access and warranty terms.

West Malling is local territory, and the move from Pilgrims View makes continuity of staff use and support more relevant than a fresh installation pitch.

First move

Route a short service enquiry through Avante’s group contact to property/development, asking who takes responsibility after handover.

Qualification questions

  • Which nurse-call platform is fitted and who commissioned it?
  • Does the installer provide a warranty-period response service, and when does that cover end?
  • Are staff moving from Pilgrims View receiving system-specific instruction?
  • Who can authorise a future service comparison?

Published routes

Avante Care & Support | Chris Francis | Director of Property and Development | enquiries@avantecare.org.uk | 01795 597400 | https://avantecare.org.uk/about-us/executive-management-team/

Avante Care & Support | Joanna Hartnup | Home Manager | enquiries@avantecare.org.uk | 01795 597400 | https://avantecare.org.uk/our-care-homes/malling-grange-west-malling/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Avante Care & Support | Chris Francis | enquiries@avantecare.org.uk

Approach draft

Subject: Malling Grange: nurse-call support after handover

Hello,

With Malling Grange preparing to open and residents moving from Pilgrims View, could you direct Metroline Security to the person responsible for nurse-call support after handover?

We install and maintain radio nurse-call systems across Kent. Before suggesting any involvement, we would want to understand the installed platform, the commissioning contractor’s warranty cover and the point at which future servicing is reviewed. A contact or review date would be helpful.

Kind regards,
Metroline Security Ltd
sales@metrolinesecurity.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Confirmed opening followed by an agreed service-review date.

Sources: Malling Grange home and current project updates | Avante executive management team

Checked 28 Sept 2026. Contract availability unconfirmed.

Cliffton Croft · Ramsgate

Crystal Care Collection | Pre-opening | Early 2027

Target scope

Support or compatible nurse-call additions; do not frame resident monitoring as an unplaced nurse-call installation.

Ramsgate is within Metroline’s patch. Crystal already describes Sensio RoomMate, so the nurse-call equipment needs to be identified separately.

First move

Ask Crystal’s estates/development route to separate the nurse-call buyer from the RoomMate supplier relationship.

Qualification questions

  • What is the nurse-call manufacturer, separate from RoomMate monitoring?
  • Is nurse-call maintenance bundled into the new-build contract?
  • Who controls any later room additions and compatible call points?

Published routes

Crystal Care Collection | Group team: ask for development or estates procurement | hello@crystalcarecollection.co.uk | 0330 401 0014 | https://crystalcarecollection.co.uk/care-homes/cliffton-croft/

Crystal Care Collection | Published home enquiry team | hello@crystalcarecollection.co.uk | 01843 423302 | https://crystalcarecollection.co.uk/care-homes/cliffton-croft/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Crystal Care Collection | hello@crystalcarecollection.co.uk

Approach draft

Subject: Cliffton Croft: separate nurse-call service contact

Hello,

Metroline Security provides nurse-call installation and support across Kent. We noticed Cliffton Croft’s early-2027 opening target and the separate reference to Sensio RoomMate.

Who is coordinating the nurse-call equipment and its support after handover? We would first like to establish the installed platform and whether servicing sits with the building contractor or the operator. If there is a future review date, we would be happy to introduce our Kent service then.

Kind regards,
Metroline Security Ltd
sales@metrolinesecurity.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Confirmed nurse-call equipment list and a date for operational support review.

Sources: Cliffton Croft | Crystal Care Collection current home directory

Checked 28 Sept 2026. Contract availability unconfirmed.

St Peter's Home · Margate

Indi Toot / operator group not named in sale release | Acquired | Timetable to confirm

Target scope

Existing nurse-call service or a survey of an owner-identified extension or upgrade.

An occupied Margate home is geographically suitable; the sale is a reason to identify the new buyer, not evidence of a system change.

First move

Email the published home inbox, info@stpetersdementiahomemargate.co.uk, or call 01843 291 363, asking to route to Indi Toot or the current maintenance buyer. Use the transaction adviser only if that routing fails.

Qualification questions

  • Who now approves maintenance expenditure for St Peter’s?
  • Which nurse-call system and service agreement transferred with the business?
  • Is any room reconfiguration actually planned?
  • When, if at all, will the owner review service cover?

Published routes

St Peter's Dementia Care Home | Home team | info@stpetersdementiahomemargate.co.uk | 01843 291 363 | https://www.stpetersdementiahomemargate.co.uk/

Christie & Co | John Harrison | Director and transaction adviser | john.harrison@christie.com | +44 7764 241296 | https://www.christie.com/news-resources/press-releases/st-peters-care-home-margate-sold/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: St Peter's Dementia Care Home | info@stpetersdementiahomemargate.co.uk

Approach draft

Subject: St Peter’s Home: nurse-call maintenance contact

Hello St Peter’s team,

Could you direct this to the person responsible for nurse-call maintenance following the announced change of ownership?

Metroline Security supports nurse-call systems across Kent, including wireless systems that can accommodate changes to a home. We would welcome an introduction when the existing service arrangements are next reviewed. We are not assuming the acquisition involves a new system or a change of supplier; the first step is understanding the installed platform and the appropriate contact.

Kind regards,
Metroline Security Ltd
sales@metrolinesecurity.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Owner consent to an introduction or a confirmed maintenance renewal.

Sources: St Peter's Home sale announcement | St Peter's Dementia Care Home — published contact route

Checked 28 Sept 2026. Contract availability unconfirmed.

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