Care ExpansionINTELLIGENCE
Research edition · 28 Sept 2026Research desk
2selected projects
Pre-openingStart here

Foxcrest Hills

Crystal Care Collection · Coalville, Leicestershire

ProgrammeWinter 2026Source checked28 Sept 2026Contract availabilityTo be qualified
RECOMMENDED FIRST MOVE

Ask Crystal’s group team at hello@crystalcarecollection.co.uk for Foxcrest Hills’ estates lead, with the enquiry explicitly about ongoing alarm support.

Why this belongs in your brief

Coalville fits Mercury’s Leicestershire footprint, and the late-stage opening forecast suits a service-first discussion grounded in its residential-home alarm work.

TARGET SCOPE

Fire-alarm servicing after handover; establish any door-access interfaces within that scope before including them.

RELEVANT CAPABILITY

The Farriess Court reference supports a concrete conversation about maintaining alarm and access-control arrangements in a care setting.

Timing and buying window

The operator lists winter 2026. Installation may already be complete or committed; no upgrade need has been identified.

Questions that determine whether to pursue

Tick once established; record the answer in working notes below.

Progress this opportunity

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Independent research · 2 original sources
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Mercury Fire & Security

Care Expansion Intelligence | Sepahi Group | Research edition 28 Sept 2026

Foxcrest Hills · Coalville

Crystal Care Collection | Pre-opening | Winter 2026

Target scope

Fire-alarm servicing after handover; establish any door-access interfaces within that scope before including them.

Coalville fits Mercury’s Leicestershire footprint, and the late-stage opening forecast suits a service-first discussion grounded in its residential-home alarm work.

First move

Ask Crystal’s group team at hello@crystalcarecollection.co.uk for Foxcrest Hills’ estates lead, with the enquiry explicitly about ongoing alarm support.

Qualification questions

  • What alarm equipment and service-access restrictions apply?
  • Who is responsible for testing any alarm-to-door-release interface?
  • When does the installer’s support period end?
  • Is the maintenance provider selected locally or under a group agreement?

Published routes

Crystal Care Collection | Group team: ask for development or estates procurement | hello@crystalcarecollection.co.uk | 0330 401 0014 | https://crystalcarecollection.co.uk/care-homes/foxcrest-hills/

Crystal Care Collection | Published home enquiry team | hello@crystalcarecollection.co.uk | 01530 353297 | https://crystalcarecollection.co.uk/care-homes/foxcrest-hills/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Crystal Care Collection | hello@crystalcarecollection.co.uk

Approach draft

Subject: Foxcrest Hills: alarm servicing after handover

Hello,

We are Mercury Fire & Security. Our care-home work includes the fire-alarm upgrade and additional door-access equipment at Farriess Court Residential Home.

We noticed Foxcrest Hills is listed for winter 2026. Who is coordinating alarm maintenance once the home is handed over? We would like to understand the installed system, warranty support and any door-access interfaces before suggesting a service scope. If that is already arranged, the next review date would be useful to know.

Kind regards,
Mercury Fire & Security
enquiries@mercury-security.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Confirmation of the maintenance buyer and the next service-contract decision date.

Sources: Foxcrest Hills | Crystal Care Collection current home directory

Checked 28 Sept 2026. Contract availability unconfirmed.

Thurnby Fields · Thurnby

Cinnamon Care Collection | Opening window - verify status | September 2026; actual opening not verified

Target scope

A future alarm-maintenance review, including the ownership of access-control interfaces and fault reporting.

Thurnby is within Mercury’s Leicester service area. A forecast opening date calls for a status check and service introduction, not an installation bid.

First move

Call Cinnamon’s published head-office number, 01784 772 770, to confirm Thurnby Fields’ actual handover/opening and request the estates buyer. Use Kori’s works@koriconstruction.com route only for contractor handover or warranty context.

Qualification questions

  • Has the home been handed over and opened?
  • Which contractor currently owns alarm faults and door-release interface issues?
  • Is routine servicing included in that appointment?
  • When would Cinnamon next consider a local maintenance provider?

Published routes

Cinnamon Care Collection | Head office; request development / estates team | 01784 772 770 | https://www.cinnamoncc.com/care-homes/thurnby-fields/

Kori Construction | Contractor: ask for project commercial or procurement lead | works@koriconstruction.com | 01536 744402 | https://koriconstruction.com/contact/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Cinnamon Care Collection

Approach draft

Subject: Thurnby Fields: alarm maintenance contact

Hello,

We are Mercury Fire & Security. Our care-home work includes the fire-alarm upgrade and additional door-access equipment at Farriess Court Residential Home.

Kori’s June announcement forecast a September opening for Thurnby Fields. Could you confirm whether handover has taken place and direct us to the person responsible for ongoing alarm support? We are interested in the maintenance timetable and any access-control interfaces within the scope, rather than assuming the installation needs further work.

Kind regards,
Mercury Fire & Security
enquiries@mercury-security.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Verified handover followed by an operator-confirmed service-review date.

Sources: Thurnby Fields prepares to open | Thurnby Fields opens marketing suite | Thurnby Fields current operator page and technology | Kori Construction — published contact route

Checked 28 Sept 2026. Contract availability unconfirmed.

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