Qualify the boundaries between nurse call, emergency communication and recurring maintenance; Helix’s integrated service makes responsibility mapping the useful first step.
UK-wide from Leicester
Nurse callFire alarmsEmergency lighting
2selected projects
ConstructionStart here
Marchant Road care-home development
Tanglewood Care Homes · Hinckley, Leicestershire
ProgrammeAutumn 2027 practical completionSource checked28 Sept 2026Contract availabilityTo be qualified
RECOMMENDED FIRST MOVE
Ask supplychain@torsiongroup.co.uk for Marchant Road’s M&E lead and the buyer of nurse-call and EVC systems.
Why this belongs in your brief
Hinckley is close to the Leicester engineering base. The project is relevant to Helix’s multiple emergency-system disciplines if their buyers and interfaces are identified separately.
TARGET SCOPE
Nurse-call and/or emergency voice communication work within a defined package, with separate testing and handover responsibilities.
RELEVANT CAPABILITY
Helix’s integrated team can offer coordinated delivery where the contractor actually wishes to combine disciplines.
Timing and buying window
Autumn 2027 practical completion leaves a reason to qualify the programme, but says nothing about package availability.
Questions that determine whether to pursue
Tick once established; record the answer in working notes below.
Progress this opportunity
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Care Expansion Intelligence | Sepahi Group | Research edition 28 Sept 2026
Marchant Road care-home development · Hinckley
Tanglewood Care Homes | Construction | Autumn 2027 practical completion
Target scope
Nurse-call and/or emergency voice communication work within a defined package, with separate testing and handover responsibilities.
Hinckley is close to the Leicester engineering base. The project is relevant to Helix’s multiple emergency-system disciplines if their buyers and interfaces are identified separately.
First move
Ask supplychain@torsiongroup.co.uk for Marchant Road’s M&E lead and the buyer of nurse-call and EVC systems.
Qualification questions
Are nurse call and EVC separate appointments?
Who approves each system’s specification and design?
What infrastructure or controls are shared, if any?
Which commissioning records and maintenance obligations belong to the supplier?
Published routes
Torsion Group | Supply-chain registration team; request project commercial lead | supplychain@torsiongroup.co.uk | https://www.torsiongroup.co.uk/supply-chain/
Working context
Decision: Not reviewed | Owner: Unassigned | Next action: Not published
Selected route: Torsion Group | supplychain@torsiongroup.co.uk
Approach draft
Subject: Marchant Road: nurse-call and EVC package contacts
Hello,
We are Helix Fire & Security in Leicester. Our team provides nurse-call and emergency-communication systems alongside fire-system installation, maintenance and records.
Could you direct us to the M&E lead for the Tanglewood home on Marchant Road? We would like to understand whether nurse call and emergency voice communication are separate packages, what has already been appointed and what records the operator will require at handover. We can then put forward a scope only where it is relevant.
Kind regards,
Helix Fire & Security Ltd
hello@helixfiresecurity.com
Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.
Next trigger: A defined M&E enquiry or release of the relevant system schedules.
Crystal Care Collection | Pre-opening | Winter 2026
Target scope
An agreed maintenance responsibility map across installed nurse-call, emergency-communication and fire systems, followed by only the services the buyer needs. Sensio RoomMate monitoring is already specified; this is not an invitation to replace it or proof of compatibility.
Coalville offers a local operator introduction suited to Helix’s maintenance and shared-record model at a near-opening site.
First move
Ask Crystal at hello@crystalcarecollection.co.uk for the Foxcrest Hills estates/handover lead.
Qualification questions
Which systems are in the operator’s maintenance scope?
Are they all covered by existing appointments?
Who holds system access, records and escalation contacts?
Would the group evaluate combined servicing or retain separate providers?
The operator specifies Sensio RoomMate monitoring: how is that supported, and is the nurse-call scope separate or connected?
Published routes
Crystal Care Collection | Group team: ask for development or estates procurement | hello@crystalcarecollection.co.uk | 0330 401 0014 | https://crystalcarecollection.co.uk/care-homes/foxcrest-hills/
Crystal Care Collection | Published home enquiry team | hello@crystalcarecollection.co.uk | 01530 353297 | https://crystalcarecollection.co.uk/care-homes/foxcrest-hills/
Working context
Decision: Not reviewed | Owner: Unassigned | Next action: Not published
Selected route: Crystal Care Collection | hello@crystalcarecollection.co.uk
Approach draft
Subject: Foxcrest Hills: emergency-system handover and maintenance
Hello,
We are Helix Fire & Security in Leicester. Our team provides nurse-call and emergency-communication systems alongside fire-system installation, maintenance and records.
Who is bringing together the maintenance arrangements for Foxcrest Hills’ nurse-call, emergency-communication and fire systems? We would like to understand the installed equipment and current appointments before suggesting any combined service. If a single point of contact would help with an unassigned part of the scope, we can set out the boundaries clearly. Your home page also specifies Sensio RoomMate; we would keep its support and any nurse-call interfaces explicit.
Kind regards,
Helix Fire & Security Ltd
hello@helixfiresecurity.com
Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.
Next trigger: Crystal identifies a service-boundary gap or requests a defined support proposal.