Care ExpansionINTELLIGENCE
Research edition · 28 Sept 2026Research desk
2selected projects
Pre-openingStart here

Durham Mount

Burghley Care · Durham, County Durham

ProgrammeWinter 2026Source checked28 Sept 2026Contract availabilityTo be qualified
RECOMMENDED FIRST MOVE

Contact Burghley Care via info@burghleycare.co.uk and request the development/estates lead responsible for this specific scope; the public inbox is not a confirmed buyer.

Why this belongs in your brief

Burghley Care’s current page advertises the 74-bed Durham Mount home at Mount Oswald for winter 2026. The core territory match is Durham. For CDS Security & Fire, the relevant scope is Addressable nurse-call/assistance systems, speech and reporting options, commissioning and maintenance within the North East.

TARGET SCOPE

Check installed call equipment, commissioning records, reporting access and post-handover service appointments.

RELEVANT CAPABILITY

CDS describes addressable room and bed identification, speech, monitoring/reporting and wider assistance-system support, with design through maintenance from its Durham base. The practical filter is whether CDS can support the specific call platform, naming schedule and access to reporting.

Timing and buying window

This is a near-opening introduction: installation may be committed, so prioritise handover and the operator’s support responsibilities. Ask for the actual buying window before setting a follow-up date.

Questions that determine whether to pursue

Tick once established; record the answer in working notes below.

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Independent research · 1 original sources
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CDS Security & Fire

Care Expansion Intelligence | Sepahi Group | Research edition 28 Sept 2026

Durham Mount · Durham

Burghley Care | Pre-opening | Winter 2026

Target scope

Check installed call equipment, commissioning records, reporting access and post-handover service appointments.

Burghley Care’s current page advertises the 74-bed Durham Mount home at Mount Oswald for winter 2026. The core territory match is Durham. For CDS Security & Fire, the relevant scope is Addressable nurse-call/assistance systems, speech and reporting options, commissioning and maintenance within the North East.

First move

Contact Burghley Care via info@burghleycare.co.uk and request the development/estates lead responsible for this specific scope; the public inbox is not a confirmed buyer.

Qualification questions

  • Who is coordinating handover and ongoing service procurement for Durham Mount, and what is already included?
  • How are resident-room and bed locations identified in alerts, and who approves the naming schedule?
  • Which reporting or speech functions are actually specified, and who will have engineering and user access after handover?
  • What installation warranty, defects support or training is already included at handover?

Published routes

Burghley Care | Group team: ask for estates and maintenance buyer | info@burghleycare.co.uk | 01422 573021 | https://www.burghleycare.co.uk/our-homes/durham-mount-care-home/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Burghley Care | info@burghleycare.co.uk

Approach draft

Subject: Durham Mount — nurse-call specification and support

Hello Burghley Care team,

We design and maintain nurse-call and assistance systems across the North East, including addressable room identification and reporting options.

Burghley Care’s current page advertises the 74-bed Durham Mount home at Mount Oswald for winter 2026.

Could you point us to the person responsible for this scope and confirm what is already appointed?

How are resident-room and bed locations identified in alerts, and who approves the naming schedule?

If the requirement is already covered, a future review date or the right contact would be helpful.

Kind regards,
CDS Security & Fire team
cds@cdssecurity.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: Confirmed handover, actual opening or the operator’s agreed service-review date.

Sources: Durham Mount home page

Checked 28 Sept 2026. Contract availability unconfirmed.

Sparrowhill · Newcastle upon Tyne

Crystal Care Collection | Pre-opening | Summer 2027

Target scope

First establish the actual construction stage and the distinct nurse-call specification. Qualify installation or later support only after separating it from the named Sensio resident-monitoring system.

Crystal Care Collection’s current directory targets summer 2027 for Sparrowhill at Newcastle Great Park; the home page names Sensio RoomMate monitoring. The core territory match is Newcastle upon Tyne. For CDS Security & Fire, the relevant scope is Addressable nurse-call/assistance systems, speech and reporting options, commissioning and maintenance within the North East.

First move

Contact Crystal Care Collection via hello@crystalcarecollection.co.uk and request the development/estates lead responsible for this specific scope; the public inbox is not a confirmed buyer.

Qualification questions

  • Who controls the relevant Sparrowhill package, and what is already committed alongside the named resident-monitoring technology?
  • How are resident-room and bed locations identified in alerts, and who approves the naming schedule?
  • Which reporting or speech functions are actually specified, and who will have engineering and user access after handover?
  • What is the separate nurse-call scope alongside Sensio RoomMate, and are interfaces actually specified?

Published routes

Crystal Care Collection | Group team: ask for development or estates procurement | hello@crystalcarecollection.co.uk | 0330 401 0014 | https://crystalcarecollection.co.uk/care-homes/sparrowhill/

Crystal Care Collection | Published home enquiry team | hello@crystalcarecollection.co.uk | 01916 052973 | https://crystalcarecollection.co.uk/care-homes/sparrowhill/

Working context

Decision: Not reviewed | Owner: Unassigned | Next action: Not published

Selected route: Crystal Care Collection | hello@crystalcarecollection.co.uk

Approach draft

Subject: Sparrowhill — nurse-call specification and support

Hello Crystal Care Collection team,

We design and maintain nurse-call and assistance systems across the North East, including addressable room identification and reporting options.

Crystal Care Collection’s current directory targets summer 2027 for Sparrowhill at Newcastle Great Park; the home page names Sensio RoomMate monitoring.

Could you point us to the person responsible for this scope and confirm what is already appointed?

How are resident-room and bed locations identified in alerts, and who approves the naming schedule?

If the requirement is already covered, a future review date or the right contact would be helpful.

Kind regards,
CDS Security & Fire team
cds@cdssecurity.co.uk

Privacy or contact preferences: reply to this email. Please let us know if you would prefer no further contact.

Next trigger: A confirmed package buyer or fit-out milestone that clarifies the separate systems and service scope.

Sources: Sparrowhill | Crystal Care Collection current home directory

Checked 28 Sept 2026. Contract availability unconfirmed.

Privacy, corrections or contact preferences: trade@sepahigroup.com